https://book.myandgo.co.nz/help/set-up-availability/ https://book.myandgo.co.nz/help-videos/P39l5gaDvt4.jpg How do I set up my availability? | BookAndGo · New Zealand Head to the Availability page from the sidebar. Once your hours are set, the page stays locked to keep them safe: click Unlock to edit to change them.... https://www.youtube-nocookie.com/embed/P39l5gaDvt4 37 2026-11-01T02:00:47-08:00 https://book.myandgo.co.nz/help/import-clients/ https://book.myandgo.co.nz/help-videos/YkqiecUKGWE.jpg How do I bring my clients across from another app? | BookAndGo · New Zealand Go to the Clients page and click Import, which takes you to Settings, then Import & Export. Upload a CSV file with a name and email for each client. A... https://www.youtube-nocookie.com/embed/YkqiecUKGWE 30 2026-11-07T17:43:20-08:00 https://book.myandgo.co.nz/help/trial-end/ https://book.myandgo.co.nz/help-videos/h1VNCFX2oGw.jpg What happens when my free trial ends? | BookAndGo · New Zealand Your booking page stays on, and nothing is deleted. The bar at the top of your dashboard shows how many days are left. A few days after your trial... https://www.youtube-nocookie.com/embed/h1VNCFX2oGw 52 2026-11-10T08:18:07-08:00 https://book.myandgo.co.nz/help/block-a-time/ https://book.myandgo.co.nz/help-videos/M1yP-Zbl2Ao.jpg How do I block a time slot? | BookAndGo · New Zealand On the Availability page, you can add exceptions to block specific times or whole days. You can also click a time on the Calendar and choose Block... https://www.youtube-nocookie.com/embed/M1yP-Zbl2Ao 23 2026-10-31T21:04:58-07:00 https://book.myandgo.co.nz/help/waitlist/ https://book.myandgo.co.nz/help-videos/2_-ss0ikrLU.jpg How does the waitlist work? | BookAndGo · New Zealand On the Professional plan and above, a client who cannot find a time can join your waitlist with their preferred service, dates and time of day, and you... https://www.youtube-nocookie.com/embed/2_-ss0ikrLU 29 2026-11-06T01:03:52-08:00 https://book.myandgo.co.nz/help/automated-reminders/ https://book.myandgo.co.nz/help-videos/94VdddpY8vc.jpg How do I set up automated reminders? | BookAndGo · New Zealand Go to Settings, then Notifications, then Notification Rules. You can set up a chain of reminders, for example an email 24 hours before and a text 2... https://www.youtube-nocookie.com/embed/94VdddpY8vc 29 2026-10-31T21:50:54-07:00 https://book.myandgo.co.nz/help/choose-reminders/ https://book.myandgo.co.nz/help-videos/5_OswKsBzG8.jpg How do I change my appointment reminders? | BookAndGo · New Zealand Open Settings, then Notifications. Under Booking Events, turn "Booking reminder: 24 hours" and "Booking reminder: 1 hour" on or off, and choose email,... https://www.youtube-nocookie.com/embed/5_OswKsBzG8 30 2026-11-07T17:04:32-08:00 https://book.myandgo.co.nz/help/online-sessions/ https://book.myandgo.co.nz/help-videos/6SwnWEyilKA.jpg How do my clients join an online session? | BookAndGo · New Zealand Open Settings, then Locations, and add a location with the type Online. Choose Zoom or your own link, paste in your meeting link, and add a note, like... https://www.youtube-nocookie.com/embed/6SwnWEyilKA 47 2026-11-10T07:46:21-08:00 https://book.myandgo.co.nz/help/review-requests/ https://book.myandgo.co.nz/help-videos/jBH3wCZmIZg.jpg How do I get Google reviews from my clients? | BookAndGo · New Zealand BookAndGo automatically emails a review request when an appointment is completed, unless you have switched it off, and asks each client no more than... https://www.youtube-nocookie.com/embed/jBH3wCZmIZg 33 2026-11-07T17:06:29-08:00 https://book.myandgo.co.nz/help/create-invoice/ https://book.myandgo.co.nz/help-videos/s4fP8M92Mjg.jpg How do I send a client an invoice? | BookAndGo · New Zealand Go to the Invoices page and click Create Invoice. Select the client, add line items and choose the payment method. Invoices are numbered in order and... https://www.youtube-nocookie.com/embed/s4fP8M92Mjg 38 2026-11-07T17:02:58-08:00 https://book.myandgo.co.nz/help/recurring-appointments/ https://book.myandgo.co.nz/help-videos/FQgaQboQIOI.jpg How do I set up recurring appointments? | BookAndGo · New Zealand From the Appointments page, click New Recurring, choose the client, service and frequency, and set how many appointments you want. On the Professional... https://www.youtube-nocookie.com/embed/FQgaQboQIOI 40 2026-11-01T00:44:32-07:00 https://book.myandgo.co.nz/help/quick-book/ https://book.myandgo.co.nz/help-videos/B6tdjOfcX2E.jpg How do I use quick-book on the calendar? | BookAndGo · New Zealand On the Calendar page, click an empty time and choose Add appointment. In Quick Book, select a client, or add a new one, and a service, then confirm. It... https://www.youtube-nocookie.com/embed/B6tdjOfcX2E 34 2026-10-31T23:49:14-07:00 https://book.myandgo.co.nz/help/edit-client-details/ https://book.myandgo.co.nz/help-videos/fmNTySfQcVI.jpg How do I edit client details? | BookAndGo · New Zealand Open the Clients page and click a client to view their profile. Click the edit button to update their name, email, phone number, date of birth or... https://www.youtube-nocookie.com/embed/fmNTySfQcVI 31 2026-10-31T23:10:14-07:00 https://book.myandgo.co.nz/help/client-history-on-booking/ https://book.myandgo.co.nz/help-videos/hM0-R_6k_fg.jpg How do I see a client's history on a booking? | BookAndGo · New Zealand Click an appointment on the Calendar page. For a client who has been before, the details show how many times they have been in, when they were last in,... https://www.youtube-nocookie.com/embed/hM0-R_6k_fg 37 2026-11-01T12:38:59-08:00 https://book.myandgo.co.nz/help/booking-web-address/ https://book.myandgo.co.nz/help-videos/-sgdJJ6akYI.jpg How do I publish, preview and share my booking link or QR code? | BookAndGo · New Zealand Your booking page has its own web address. You'll find it in Settings, with a QR code, ready to copy for your website, social bios or messages to... https://www.youtube-nocookie.com/embed/-sgdJJ6akYI 42 2026-11-06T05:53:29-08:00 https://book.myandgo.co.nz/help/campaign-with-todays-times/ https://book.myandgo.co.nz/help-videos/gte508XsVZg.jpg How do I email all my clients at once? | BookAndGo · New Zealand Yes. Your campaign emails can include today's remaining times, by your business's local time, as well as upcoming days, so a campaign sent in the... https://www.youtube-nocookie.com/embed/gte508XsVZg 49 2026-11-07T17:41:39-08:00 https://book.myandgo.co.nz/help/service-booking-notice/ https://book.myandgo.co.nz/help-videos/ixGBOLqHsR8.jpg How do I give one service its own booking notice? | BookAndGo · New Zealand Yes. Open the service from the Services page and tick Set a booking notice just for this service, then enter the hours and minutes. Clients must then... https://www.youtube-nocookie.com/embed/ixGBOLqHsR8 25 2026-11-10T01:17:55-08:00 https://book.myandgo.co.nz/help/course-with-start-date/ https://book.myandgo.co.nz/help-videos/RZqLnRYDGes.jpg How do I set up a six-week course with a start date? | BookAndGo · New Zealand Go to your Timetable, click Add class and tick This is a course with a start date. Choose the first session and set the number of weeks, and the end... https://www.youtube-nocookie.com/embed/RZqLnRYDGes 41 2026-11-10T01:18:39-08:00 https://book.myandgo.co.nz/help/cancel-class-session/ https://book.myandgo.co.nz/help-videos/rmiGuhVkV7M.jpg How do I cancel one class session? | BookAndGo · New Zealand Open the session and choose Cancel this session. Everyone booked gets the usual cancellation email, and any pass session goes back to them. Clients... https://www.youtube-nocookie.com/embed/rmiGuhVkV7M 38 2026-11-10T07:38:32-08:00 https://book.myandgo.co.nz/help/service-days-and-hours/ https://book.myandgo.co.nz/help-videos/ySpYKgiJ9IQ.jpg How do I choose which days and hours a service can be booked? | BookAndGo · New Zealand Open the service and, under Available Days, turn off any day it doesn't run. Leave every day selected and it can be booked any day. To limit the hours,... https://www.youtube-nocookie.com/embed/ySpYKgiJ9IQ 33 2026-11-06T07:31:07-08:00 https://book.myandgo.co.nz/help/weekly-class/ https://book.myandgo.co.nz/help-videos/7F_uavi9Kz8.jpg How do I set up a weekly class that several people can book? | BookAndGo · New Zealand Go to your Timetable and click Add class. Enter the class name, the days it runs, the start time, its length, the spots and the price, then click Add... https://www.youtube-nocookie.com/embed/7F_uavi9Kz8 32 2026-11-06T07:36:44-08:00 https://book.myandgo.co.nz/help/client-cancel-or-reschedule/ https://book.myandgo.co.nz/help-videos/0DagG7om18Y.jpg How can my client cancel or reschedule? | BookAndGo · New Zealand Your confirmation and reminder emails carry a private link to the booking, so clients never need to sign in. From it they can move to another open time... https://www.youtube-nocookie.com/embed/0DagG7om18Y 30 2026-11-07T18:02:24-08:00