Operations
Setting up the waitlist to never lose a cancellation
Cancellations are inevitable. Losing revenue to them is optional. The BookAndGo waitlist turns cancellations into rebookings automatically.
A waitlist entry is a client saying 'I want this service, around this date range, at these times of day - let me know if a spot opens up'. BookAndGo matches waitlist entries to newly freed slots automatically.
How the matching works
When a client cancels, BookAndGo scans the waitlist for any entry whose service, date range, and time-of-day preferences overlap with the freed slot. If there's a match, BookAndGo books that client straight in or sends them an offer, depending on how you have set it up.
Choose how a freed slot is filled
Set it once in your waitlist settings. Auto-book puts the first matching client straight into the slot and tells them. Offer mode sends them the slot and lets them say yes.
Where clients join the waitlist
When a client searches for availability and sees no matching slots, they get a 'Join waitlist' button. They enter their preferences, confirm their email, and they're on the list. No account required.
Frequently asked
Can a client be on the waitlist for multiple services?
Yes. Each preference is a separate entry.
Do waitlisted clients get priority?
They get the first shot at a freed slot. If they do not take it, the slot stays open for anyone to book.