Privacy and Security

Your clients' records, kept to your business.

Every business on BookAndGo works in its own workspace. Your client list, your bookings and your invoices are yours, kept apart from every other business, and seen only by you and the people you add.

How your workspace is protected

  • Each business's records are kept apart from every other business's
  • Role-based access for your team (Admin, Manager, Provider)
  • Bot protection on your booking page and in the app (Firebase App Check with reCAPTCHA)
  • Idle sign-out with a 60-second warning: 30 days for business accounts
  • Clients manage their own bookings from a signed link, with no account to create

Who can see it

Our team works from Australia. When you ask us for help, or when we look after the service, people on our team in Australia may access your workspace and its content.

Access controls

Each business kept apart by database security rules and by the server

Role-based access (Admin, Manager, Provider, Client)

Firebase App Check with reCAPTCHA bot protection

Idle sign-out with a 60-second warning: 30 days for business accounts

Frequently asked

Where is my data stored?

Your documents are stored in Sydney, Australia. Sign-in, payments and some other services run overseas, and our privacy policy lists them.

Who can see my workspace?

Our team works from Australia. When you ask us for help, or when we look after the service, people on our team in Australia may access your workspace and its content.

What do you do with my business's records?

We don't sell them, we don't share them with advertisers, and we don't use them for purposes beyond delivering the service.

Can I use BookAndGo for health or clinical records?

BookAndGo handles booking, client records and invoicing. For clinical notes and treatment plans, use a dedicated practice management system alongside BookAndGo.

Can my clients see each other's details?

No. A client sees their own bookings through their own signed link, and nothing about anyone else. Only you and the team members you add can see your client list.

Made for New Zealand service businesses.

One login across SignAndGo, ShareAndGo and BookAndGo.