Help Centre

Calendar & Bookings

How do I cancel one class session?

Open the session and choose Cancel this session. Everyone booked gets the usual cancellation email, and any pass or membership session goes back to them. Nobody is refunded automatically. Anyone who paid online is listed, so you decide each refund from their booking. Clients can't book that session again. Changed your mind? Reopen lets them book it, and anyone already cancelled stays cancelled.

Transcript

Need to cancel one class, not the whole series? It's one button.

Open the session and choose Cancel this session.

Everyone booked gets the usual cancellation email, and any pass or membership session goes back to them.

Nobody is refunded automatically. Anyone who paid online is listed, so you decide each refund from their booking.

Clients can't book that session again. Changed your mind? Reopen lets them book it, and anyone already cancelled stays cancelled.

Related questions