Moving from Fresha

If you are paying Fresha a subscription and a commission on new clients, it is worth doing the sum. Here it is, including the cases where you are better off staying.

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The honest version first

Which of us costs less on subscription depends on your team. Fresha charges for each bookable team member; we charge one flat price, NZ$29 a month for one calendar and NZ$59 for up to five. A solo operator may pay less on Fresha. Read its current rate on its own pricing page, multiply by your team, and compare.

First, which one are you?

Barbershops and colour salons look like one trade and schedule like two. This decides whether the rest of the page is worth your time, so it goes before the pricing.

Barbershop

Which of us costs less on subscription depends on your team. Fresha charges for each bookable team member; we charge one flat price, NZ$29 a month for one calendar and NZ$59 for up to five. A solo operator may pay less on Fresha. Read its current rate on its own pricing page, multiply by your team, and compare.

Colour salon

Cuts, fades, beards, hot towel. Every service runs start to finish with the barber in the chair the whole time, so there is no gap to fill and nothing clever to model. We fit this properly today.

We would rather say that here than take the subscription and have you find out on a Saturday. If you are a barber, the rest of this page is the maths.

Then add the commission

Fresha's pricing page charges a 20% one-time commission, with a minimum fee per client, when a new client books you through its marketplace. Returning clients carry no fee.

Two things about that fee are worth knowing before you decide. Owners report being charged for clients they believe found them through their own Google listing or Instagram, because the attribution is not always clear. And the marketplace that sent you the client keeps showing that client other salons nearby, so you pay to acquire and then compete to keep.

When you should stay on Fresha

  • You colour hair. Processing time is how a salon gets thirty per cent more out of a chair, and we do not have it. This is the big one and it is not close.
  • A real share of your bookings comes from people browsing the Fresha app rather than from your own Google listing, website or Instagram. We have no marketplace and cannot replace that.
  • You are a solo operator with few or no marketplace clients. On subscription alone you may be paying less than you would with us.
  • Retail stock management or staff commission tracking runs your business. We do neither.

Getting your data out

Your client list is your data. Do this before you close anything.

  1. 1Your client listClients, then Clients list, then Options, then export as CSV. Includes names, emails, phone numbers and stored notes.
  2. 2Your appointment historyGo to your Appointments list. Set a date range, then Export.
  3. 3Your reports, if you want themReports, then Insights. Export sales summaries, service breakdowns and staff performance before you close the account.
  4. 4If the dashboard will not give you everythingEmail Fresha support and request a complete data export. Name your business and list the fields you need: date, time, client, service, staff, status.

Send us the files and we do the rest

We load your clients, upcoming appointments and visit history before you go live. You do not need to tidy the files up first. It is free, and it is the single biggest difference between a business that gets going and one that stalls.

  • Your clients, with emails, phones and notes
  • Upcoming appointments, so nobody is lost in the move
  • Visit history, so you know who has not been in for a while
  • Anyone who unsubscribed stays unsubscribed
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Common questions

Is BookAndGo right for a barbershop or a hair salon?
Barbershops, yes. Colour salons, not yet, and the reason is processing time. A colour is apply, then roughly thirty-five minutes developing while the stylist is free, then finish, and salons book another client into that gap. We do not support it, so a colourist would block eighty solid minutes where Fresha books two clients. Barbers have no developing phase, so nothing is lost. If you cut, fade and trim beards we fit properly today; if colour is a real part of your week, stay where you are.
Is BookAndGo cheaper than Fresha?
It depends entirely on your size and whether you take marketplace clients. On subscription alone, Fresha charges for each bookable team member, against our flat NZ$59 for the Professional plan. The comparison moves our way as you grow because we do not charge per staff member. The bigger difference is the new-client marketplace fee, which we do not have at all.
What is the Fresha marketplace fee?
Fresha charges a percentage of the first appointment when a new client finds you through the Fresha marketplace. Salon owners also report being charged for clients they believe came from their own Google listing or Instagram, because the attribution is not always transparent.
Will I lose my clients if I leave Fresha?
No. Your client list is your data and Fresha lets you export it. Go to Clients, then Clients list, then Options, and export as CSV. That gives you names, emails, phone numbers and any stored notes. For appointment history, go to your Appointments list, set a date range, and export. If you cannot get a full history from the dashboard, email Fresha support and ask for a complete export, naming your business and the fields you need.
Do you do the migration for me?
Yes, and it is free. Send us the CSVs and we load your clients, upcoming appointments and visit history before you go live. You do not need to tidy the files first. We have moved a 646-client clinic across from another platform, and doing this ourselves is the single biggest difference between a business that gets going and one that stalls.
What does BookAndGo not do that Fresha does?
Fresha has a consumer marketplace that can send you new clients, and we do not have one. If a meaningful share of your bookings comes from people browsing the Fresha app rather than from your own Google listing, website or Instagram, that is a real reason to stay. We also do not do retail stock management or staff commission tracking. If those run your business, a full salon suite will fit better than we will.
Will you tell me where my data is held?
Your documents are stored in Sydney, Australia. Sign-in, payments and some other services run overseas, and our privacy policy lists them.
For barbersWalk-ins and bookings on one calendarFor hair salonsMulti-stylist calendars and busy Saturdays