Operations
Training BookAndGo's AI chat bot to speak your voice
The default AI bot knows about BookAndGo. A trained bot knows about your business. Here's how to close the gap.
BookAndGo's AI chat bot has your settings, services, and availability baked into its system prompt. That's enough to answer 'What services do you offer?' Out of the box it handles the common questions.
What the rest needs
The stuff the bot can't guess: your cancellation policy, what to wear to an appointment, parking, payment methods, what to do before a first visit. All of this goes in Bot Custom Instructions.
Writing good bot instructions
Write them as if you're briefing a new receptionist. Short sentences, clear rules, no marketing fluff. 'We have free street parking on Beach Road. Payment by card or cash, no cheques.' works. 'Our commitment to customer experience is unparalleled' does not.
Tone settings
You can pick from Casual, Professional, and Friendly tones. Casual uses contractions and exclamation marks. Professional is formal and precise. Friendly sits in the middle - works for most service businesses.